Is there really a 30-day money-back guarantee?
Yes — unconditionally. If you sign up for any paid plan and are not satisfied within your first 30 days, contact us and we'll refund your first month's payment in full. No questions, no forms, no waiting period. We make this guarantee because we're confident in the results — and because we believe you should be able to verify that confidence with zero financial risk.
Can I switch plans after I sign up?
Absolutely. You can upgrade or downgrade your plan at any time from your account dashboard. Upgrades take effect immediately — you'll be charged a prorated amount for the remainder of your current billing cycle and then the new rate going forward. Downgrades take effect at the start of your next billing cycle. Your data, profile, and all configurations are preserved when you change plans in either direction.
How does annual billing work? When am I charged?
Annual plans are charged upfront for the full year at the discounted rate (25% off monthly pricing). Your billing date is set to the day you sign up. Annual plans are not auto-renewed without your explicit confirmation — 60 days before your renewal date, we'll send you a reminder email with a clear renewal confirmation step. If you choose not to renew, your account remains active through the end of your paid year and then converts to the free Listed plan. Annual plans are refundable within the first 30 days under our guarantee, but are non-refundable after that period.
What does "done-for-you" actually mean for review responses?
On Professional and Elite plans, when a new review is posted to any monitored platform, our team is notified within hours. A human account manager who specializes in the fitness equipment industry writes a personalized, professional response — referencing the specific equipment or service mentioned, writing in your brand voice, and following platform-specific best practices for length and tone. We then post this response directly to the platform on your behalf, without requiring any action from you. You receive a notification confirming it was posted. You can review, edit, or request changes on any response at any time — but most clients never need to.
Does paying for a plan improve my Trust Score or ranking?
No — and this is intentional. Paying for a GymSpotter Solutions plan has zero direct effect on your editorial Trust Score or your organic ranking in our company directory. What paying for Solutions does is give you the tools to legitimately earn a better score over time — by generating more reviews, responding to reviews professionally, and verifying credentials that unlock compliance bonuses. The improvement comes from real-world actions, not from the payment itself. This is a non-negotiable principle of our platform's editorial integrity.
How quickly will I see results from the review generation system?
Most clients see their first new reviews come in within the first week of the system going live — because the automation fires immediately after job completion from day one. Meaningful volume accumulation typically takes 60–90 days to become clearly visible in your Google ranking and Trust Score, because Google's algorithm responds to sustained velocity rather than individual review count. Companies that complete 10+ jobs per month typically see Local Pack ranking improvements within 90 days. Companies completing 30+ jobs per month often see measurable ranking movement within 30–45 days.
What CRM or software do I need to use the automation features?
We have native integrations with JobNimbus, ServiceTitan, Jobber, HouseCall Pro, and Zapier (which connects to 5,000+ apps including most CRMs). If you're not using any of these, we also offer a simple manual trigger option — a dedicated phone number or email address that fires the review request sequence whenever you text or email a job completion notification to it. This means even companies with no CRM at all can use the automation system effectively. During onboarding, we'll assess your current workflow and configure the simplest and most reliable integration for your operation.
I'm a personal trainer or solo operator — is GymSpotter right for me?
Yes. The Listed plan is free and gives you a professional profile in our directory immediately — which is valuable for any fitness professional. The Essentials plan at $79/month (or $59/month annual) gives you verification, a Trust Score badge for your website, and a Google review feed widget — all of which meaningfully improve your online trust signals for relatively low investment. Many independent personal trainers and solo equipment service operators start on Essentials and upgrade to Professional as their client base grows and the ROI becomes obvious. There's no minimum business size requirement.
Do you offer discounts for nonprofits or new businesses?
We offer a new business discount of 40% off the first 3 months for companies that have been operating for less than 12 months — because we understand that startups have tighter margins and that building a review profile from zero is actually when our system is most valuable. Contact us directly at pricing@gymspotter.reviews to request the new business rate. For nonprofits operating fitness programs (community centers, YMCAs, adaptive fitness programs), contact us to discuss custom pricing.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) through our Stripe-powered payment system. Annual plans can also be paid by ACH bank transfer or check upon request — contact our billing team for details. For Enterprise plans, we offer net-30 invoicing. All payments are processed securely through Stripe and are PCI-DSS compliant. We never store your full card details on our servers.